Support
Contact us
Email robin.faraj@11x.agency. We usually reply within two working days. It helps to include your iPhone model, iOS version and which version of bunlo you have. Please don't send screenshots of your health data unless you want to.
Apple Health
How do I connect Apple Health?
bunlo asks during setup. iOS shows its own permission sheet, where you choose which data bunlo may read. You can skip this and connect later from the Health tab. Your garden works either way.
A value is missing, or a score says it needs more data
bunlo shows only what Apple Health has for that day, and missing days stay empty instead of showing zero. Check that the watch, ring or app that records the data has synced to Apple Health, then pull to refresh. iOS does not tell apps whether you declined a data type, so if something never appears, check Settings → Health → Data Access & Devices → bunlo and turn on the types you want. Recovery and stress need heart rate and heart rate variability from the night.
Why is my sleep different from another app?
When several apps or devices record the same night, bunlo counts each moment once, from the most detailed source, and shows which source the night was counted from.
Does bunlo write to Apple Health?
Only the types you switch on in You, such as mood, weight or a strength workout you logged. Each is off until you turn it on, and iOS asks your permission for it.
How do I stop sharing?
Turn access off in Settings → Health → Data Access & Devices → bunlo. Your garden, care moments and decorations keep working without health data.
Scores
Recovery, sleep, strain, stress and biological age are estimates worked out on your iPhone from documented methods. Each score shows the data it used. They are not a diagnosis; see the medical note below.
bunlo Pro
bunlo is free: the garden and care moments, decorations you earn (never sold), your scores, journal, training, sleep and vitals, and your recent history. bunlo Pro adds health explanations beyond the free questions, and longer history and trends.
Plans and billing
Pro is a weekly or yearly auto-renewing subscription, billed to your Apple ID. The price for your country is shown in the app before you buy. It renews automatically unless you cancel at least 24 hours before the end of the current period. To cancel or change plan, open Settings → your name → Subscriptions → bunlo. For refunds, use Apple's Report a Problem.
Restore a purchase
On a new iPhone or after reinstalling, open the bunlo Pro screen and tap Restore purchases. If you use a bunlo account, Pro follows your account, including a purchase made before you signed in.
Offer codes
To redeem a code, open the App Store, tap your profile picture, then Redeem Gift Card or Code, or use the redemption link you were given. Pro unlocks the next time you open bunlo.
Health explanations
Without Pro you can ask 5 questions a month. Turn the AI chat on in Settings → Chat → Data sharing and choose which kinds of health data may be sent; you can stop there at any time. Questions and answers are saved in your account and deleted automatically 90 days after each was created. You can delete them all sooner on the same screen. Explanations are written by AI, can be wrong, and are not medical advice.
Your account
bunlo needs an account. Sign in with email, Apple or Google.
I didn't get the confirmation or reset email
Check your spam folder, then ask for it again from the sign-in screen. Open the link on the iPhone that has bunlo installed, so it can return you to the app.
Delete your account and data
In the app, go to Settings → Account → Delete account. This permanently deletes your account and everything stored with it on our servers: your name and profile photo, saved health explanations, cloud backup, and any connected device data and access. It cannot be undone, and it does not cancel an App Store subscription, so cancel that first in iOS Settings.
You can also delete parts without deleting the account: all saved questions and answers in Settings → Chat → Data sharing; the cloud copy by turning off Settings → Cloud backup; a device's data by disconnecting it and choosing Delete the data.
Data that lives only on your iPhone is removed when you delete the app. Anything bunlo wrote to Apple Health at your request stays in Apple Health, where you can delete it under Health → Sharing → Apps → bunlo.
Can't open the app? Email robin.faraj@11x.agency from the address of your bunlo account with the subject "Delete my account". We confirm by reply and delete the account within 30 days.
Your data
Health data is read and scored on your iPhone. It leaves your iPhone only if you turn on health explanations, or cloud backup and device connections, with your explicit consent. Usage statistics and crash reports are sent only if you choose to share usage data; change that in Settings → Usage data. Read the privacy policy.
Get a copy of your data
Email robin.faraj@11x.agency from the address of your bunlo account with the subject “My data”. We send everything stored with your account as one machine-readable file. Data that lives only on your iPhone is not on our servers.
Medical note
bunlo is a wellness companion, not a medical device, and does not give medical advice. If you are worried about your health, talk to a doctor. In an emergency, call your local emergency number.
Questions about any of this?
Write to robin.faraj@11x.agency.